Returns & Refunds

I hope you love your BelJay Art purchase. If something isn’t quite right, please get in touch so I can help.

Change-of-Mind Returns

Eligible products may be returned within 14 days of receiving your order if you change your mind.

To request a return, please contact BelJay Art within the 14-day return period before sending the product back.

Change-of-mind returns must be:

• Unused and undamaged
• In their original condition
• Returned in the original packaging, where reasonably possible
• Packaged appropriately to protect the item during return delivery

Unless otherwise agreed, customers are responsible for the cost of return postage for change-of-mind returns.

Original shipping charges are generally not refundable for change-of-mind returns.

Once the returned product has been received and its condition checked, an eligible refund will be processed using the original payment method.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, is faulty or you receive an incorrect product, please contact BelJay Art as soon as reasonably possible.

Please include your order details and a description of the problem. Photographs of the item and packaging may also be requested to help assess the issue.

Where appropriate, you will be offered a replacement or full refund.

BelJay Art will cover reasonable return costs where required for products that are faulty, damaged, incorrectly supplied or otherwise covered by Australian Consumer Law.

Personalised, Commissioned & Custom Products

Personalised, commissioned, customised or made-to-order products generally cannot be returned simply because you have changed your mind once work or production has commenced.

However, this does not affect your rights if the product is faulty, damaged, incorrectly supplied or does not meet applicable consumer guarantees.

Return Packaging

Please package returned artwork carefully to help prevent damage during transit.

BelJay Art cannot accept responsibility for damage caused by inadequate return packaging for a change-of-mind return.

Refund Processing

Approved refunds will be issued to the original payment method.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies available to you under Australian Consumer Law.

Contact

To request a return or discuss an issue with your order, please contact BelJay Art using the contact details provided on the website.

Please include your order number where possible so I can assist you promptly.