Shipping & Delivery

At BelJay Art, every order is carefully prepared and packaged to help ensure your artwork arrives safely and in beautiful condition.

Processing Times

Orders are prepared as quickly as possible after payment has been received.

As BelJay Art is an independent artist-run business, processing times may vary depending on the product and current order volume however most orders are processed within 1-2 days.

Please note that processing time is separate from the estimated delivery time provided by the postal or delivery service.

Shipping Australia Only

Orders are shipped from Tasmania, Australia.

Available shipping options and applicable postage costs will be displayed at checkout before you complete your purchase.

Where tracking is included with your selected shipping method, tracking details will be provided once your order has been dispatched.

Packaging

Artwork and other products are packaged with care and appropriate protective materials are used wherever possible.

Depending on the size and type of product, orders may be sent in protective envelopes, rigid mailers, tubes or other suitable packaging.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping service selected.

Any estimated delivery dates are provided as a guide only and are not guaranteed. Delivery may take longer during busy periods, public holidays, severe weather events or due to circumstances outside the control of BelJay Art.

Delivery Addresses

Please check that your name, delivery address and other order information are correct before completing your purchase.

BelJay Art cannot guarantee that an address can be changed once an order has been processed or dispatched.

If an order is returned due to an incorrect or incomplete address supplied by the customer, additional postage charges may apply before the order can be sent again.

Delayed or Missing Parcels

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact BelJay Art.

Where tracking is available, tracking information will be reviewed and reasonable efforts will be made to assist with locating your parcel.

Damaged During Delivery

If your order arrives damaged, please contact BelJay Art as soon as reasonably possible.

Please keep the item and its original packaging, as photographs may be requested to help assess the damage and, where appropriate, make a claim with the delivery provider.

Where appropriate, a replacement or full refund will be offered.

Questions About Delivery

For questions about an order, shipping or delivery, please contact BelJay Art using the contact details provided on the website.

Thank you for supporting BelJay Art and an independent Tasmanian artist.